Returns & Refunds

Our Returns, Refunds and Cancellations Policy…

Our Cancellation Policy comes under the terms of a Code of Practice covered and detailed by a European Directive on Distance Selling which is incorporated into UK law by the Consumer Protection (Distance Sellling) Regulations 2000.

This regulation gives you, the consumer, the right to cancel your order within seven working days. The seven days begins from the date you receive your order.

The cancellation can be e-mailed to office@vanity-room.co.uk or by post to:

RETURNS
The Vanity Room
3 Kingsland
Arleston
TELFORD
TF1 2LB

To be entitled to cancel the order the item must be un-used and in a re-saleable condition i.e. all packing, accessories etc. and must be returned at your expense. We would advise you to insure the item(s), as the cost of any lost or missing items in transit will need to be met by yourself.

If you wish to return to item to us in person, then please bring your “proof of purchase” paperwork with you and the item.

We reserve the right not to refund the full amount to your credit card on the return of the item(s) should it be judged that the item(s) are not in a re-saleable condition, item(s) have been used, the packaging is not the original packaging or part of the packaging is damaged or missing or the item(s) are damaged.

Should you wish to cancel an order once the item has left our premises, but has yet to arrive with yourself, and providing it is within the delivery schedule period, then we can arrange this but we reserve the right to charge for the ‘aborted’ delivery. This amount would be dependent on the item and the amount we get charged by the carrier(s).

All monies entitled to be refunded will be credited once the item(s) has been received by ourselves.

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase, for example packaging.

For further guidance on this subject you may wish to browse through the following web sites:

Citizens Advice: www.adviceguide.org.uk

DTI Consumer Gateway: www.consumerdirect.gov.uk

Office of Fair Trading: www.oft.gov.uk

Trading Standards: www.tradingstandards.gov.uk